Meta now charges per message, not per conversation — and those charges never pass through us. See what that means 
VartaAPI
Log inStart free trial

WhatsApp template · All templates

Address problem message WhatsApp template

Ask for a correct address when a parcel can't be delivered. Ready-made wording for the official WhatsApp Business API, written to Meta’s review guidance. Copy it, or load it into VartaAPI in two clicks.

Online shops · Utility

The template

Hi {{1}}, our courier couldn't find the address for order {{2}}. Please reply with your full address and a landmark.
Use it in VartaAPI
  • {{1}}Example: Rahul
  • {{2}}Example: #10428
  • ✓Name: delivery_address_issue · Category: Utility · Language: English
Your businessBusiness account
Today
Hi Rahul, our courier couldn't find the address for order #10428. Please reply with your full address and a landmark.10:42 am

When to send it

As soon as the courier reports it, before the parcel goes back.

Tip: Ask for a landmark too; it fixes most Indian address problems.

How to use it in VartaAPI

  1. Open Templates and press Browse the library.
  2. Find “Address problem” and press Use this. The wording and examples fill the form.
  3. Change anything you like (add your business name, a header with an image or document, or buttons), then submit it to Meta for approval.
  4. Once Meta approves it, send it from a campaign, a chatbot flow, the inbox or your own software through the API.

The template builder and the library are on every plan, and in the 7-day free trial. Owners and admins of an account can submit templates.

Why it is written this way

Meta reviews every template before it can be sent. This one never starts or ends with a blank, keeps real words between blanks, gives an example for each blank, and sits in the category that matches what it says (utility, because it is about something the customer already did or asked for). Those are the common reasons templates are turned down. Meta still decides; if it refuses, VartaAPI shows the reason in plain words.

What it costs to send

Meta charges per delivered template message and bills you directly. In India a utility message costs ₹0.115 before GST. VartaAPI adds nothing per message; see WhatsApp API pricing in India.

Questions

Quick answers.

Is this address problem message template free to use?
Yes. Copy the wording, or load it into VartaAPI's template form from the library and change it to suit your business. VartaAPI's template builder and library are on every plan, and in the 7-day free trial.
Will Meta approve it?
Meta reviews every template and decides. This one is written to Meta's guidance: it does not start or end with a blank, no two blanks sit side by side, each blank has a believable example, and its category matches what it says. If Meta rejects it, VartaAPI shows Meta's reason so you can fix and resubmit.
Why is it a utility template?
It tells a customer about something they already did or asked for: an order, a payment, an appointment. That is what Meta calls utility. Filing it as marketing would cost more per message and can lead to rejection.
What does sending it cost?
Meta charges per message and bills you directly. In India a utility message costs ₹0.115 before GST. VartaAPI adds nothing per message.

More online shops templates: Order shipped · Out for delivery · Order delivered · Confirm a COD order · Back in stock · Items left in cart · Refund processed · Return pickup booked · Sale is live · New arrivals · All 103 templates

Send it from your own number.

Start your 7-day free trial, connect your WhatsApp number, and load this template in two clicks.

Start free trialAll templates