VartaAPI Desk: live chat and help desk for your website

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What your visitor sees

Answers while they are still on the page.

The chat opens from the corner of your website. Your team answers from the inbox; a help article can answer before anyone has to.

✓Your colour, logo, greeting and corner
✓Customers who are logged in arrive with their name, marked Verified
✓Only your own websites can use your chat
✓Their earlier chats follow them to any device

What is in it

Everything a support team needs on a website.

Live chat on every page

A chat window in your colour, with your logo and greeting. Visitors send messages, files and pictures, and see when you are typing.

One inbox for the team

Every chat arrives in the shared inbox in the browser (VartaAPI apps for Android and iPhone are coming soon). Assign a chat, leave a note, reply.

A help centre

Write answers once. They live on their own address and visitors search them inside the chat before they ask.

Tickets they can follow

Turn a chat into a ticket. The visitor sees its progress in the chat window, without logging in anywhere.

Replies by email

If the visitor has left, your reply reaches them by email, and their email reply comes back into the same chat.

Office hours and ratings

Set your hours and an away message, ask for a rating when a chat is closed, and see it all in the support reports.

Put it on your website

Three ways to install, about five minutes each.

First make a free account. Everything below is on the Website chat page inside VartaAPI, with your own code ready to copy.

Any website

Paste two lines of code

In VartaAPI, open Website chat and press Copy code.
Paste it just before </body> on every page, or in the box your site builder gives for your own code.
Open your website: the chat button is in the corner, and VartaAPI shows Installed.

<script>
  window.vartaDeskSettings = { workspace: "ws_your_id" };
</script>
<script src="https://app.vartaapi.com/desk/widget.js" async></script>

On Next.js or React, add the same two lines once in the main layout (with next/script on Next.js), so the chat is on every page.

WordPress

Install the plugin

In VartaAPI, open Website chat and download the WordPress plugin.
In WordPress, go to Plugins, then Add New, then Upload Plugin, choose the file and activate it.
Under Settings, open VartaAPI, choose live chat, paste your workspace ID from VartaAPI and save.

The same plugin can show a WhatsApp button too, and can tell the chat who your logged-in users are.

Shopify

Connect the Shopify app

In VartaAPI, open Website chat, type your shop’s address under Shopify and press Connect.
Approve the app in Shopify. It asks for no access to your orders, products or customers.
Press Turn on the chat: in the theme editor, switch on VartaAPI chat under App embeds and save.

Shoppers who are logged in to your shop arrive with their name and email, confirmed by Shopify.

Have an Android app? Put the same chat inside it: the Android guide.

Plans

Free to start. Then per team member.

You pay for the people who answer, not for your visitors. Prices are in rupees, per team member a month, before GST at 18%.

VartaAPI Desk

Team members who answer

Hello

Start the conversation.

For trying it on your website, or a small shop answering a few chats.

₹0for ever

For 1 team member. For 2, choose Echo or above

Start free

1 team member

✓Chat window on every page of your website
✓50 answered conversations a month
✓Help centre with 5 published articles
✓Tickets, office hours and an away message
✓WordPress plugin, Shopify app, WhatsApp button

Most teams start here

Echo

Respond. Engage. Grow.

For a team that answers customers every day.

₹1,199/member a month

2 × ₹1,199 = ₹2,398 a month, ₹28,776 a year + GST

Choose Echo

Any number of team members

Everything in Hello, plus:

✓Unlimited conversations
✓Unlimited help articles
✓Replies by email after the visitor leaves
✓Ratings after a chat
✓“We run on VartaAPI Desk” removed
✓Support reports, with CSV download

Relay

Automate. Handoff. Together.

For a busier team that shares the work out.

₹2,999/member a month

2 × ₹2,999 = ₹5,998 a month, ₹71,976 a year + GST

Choose Relay

Any number of team members

Everything in Echo, plus:

✓Pop-up greeting that opens the chat for you
✓Round-robin: new chats shared out in turn
✓Import your help articles from another tool

Beacon

Guide. Support. Always On.

For a support team that wants us beside them.

₹4,999/member a month

2 × ₹4,999 = ₹9,998 a month, ₹1,19,976 a year + GST

Choose Beacon

Any number of team members

Everything in Relay, plus:

✓Promised reply times, with a timer on every chat
✓Macros: reply, assign, tag and close in one click
✓Your own ticket states, which your customers see
✓An onboarding call to set it up with you
✓Priority support from our team

Every plan starts with a free account; choose a paid plan inside the app. Prices before GST at 18%. Compare all plan features

AI answers are coming: ₹79 for each question the AI fully solves, only if you switch it on. VartaAPI for WhatsApp has its own plans, on the pricing page.

Side by side

What each plan includes.

VartaAPI Desk	Hello₹0Start free	Echo₹1,199/memberChoose Echo	Relay₹2,999/memberChoose Relay	Beacon₹4,999/memberChoose Beacon
Chat on your website
Chat window, your colour, logo and greeting The chat button and window on your website, in your brand colour, with your logo, your welcome line and the corner you choose.	✓	✓	✓	✓
Files and pictures, typing and “Seen” Visitors and your team can send pictures and files. Each side sees when the other is typing and when a message has been read.	✓	✓	✓	✓
Logged-in customers shown as Verified If a customer is signed in on your website, the chat knows who they are and marks them Verified, so your team can trust the name and email.	✓	✓	✓	✓
Only your own websites can use your chat You list your website addresses; the chat refuses to open anywhere else, so nobody can put your chat on their site.	✓	✓	✓	✓
A WhatsApp button beside the chat, or inside it, to your own number Show a WhatsApp button next to the chat, or a WhatsApp option inside the chat window, that opens a chat with your own WhatsApp number.	✓	✓	✓	✓
Pop-up greeting A short message pops up beside the chat button after a few seconds, inviting the visitor to ask a question.	—	—	✓	✓
“We run on VartaAPI Desk” under the chat A small line under the chat window. It is shown on Hello, the free plan, and removed on every paid plan.	Shown	Removed	Removed	Removed
Your team
Team members How many people can log in and answer chats. Hello allows 1; paid plans charge per team member, with no upper limit.	1	Any	Any	Any
Conversations answered a month A website chat counts once a month when someone on your team replies to it. Chats nobody answered and bot-only chats do not count.	50	Unlimited	Unlimited	Unlimited
Shared inbox in the browser Every website chat lands in one inbox your whole team shares, in the browser. Apps for Android and iPhone are coming soon.	✓	✓	✓	✓
Office hours and an away message Set the hours your team is online. Outside them, visitors see an away message and know when to expect a reply.	✓	✓	✓	✓
Replies reach the visitor by email after they leave If the visitor has closed the page, your reply is emailed to them, and their email answer comes back into the same chat.	—	✓	✓	✓
Round-robin: new chats shared out in turn New website chats are handed to your team members one after another, so the work is shared evenly.	—	—	✓	✓
Promised reply times Set how fast your team answers: the first reply, every later reply and closing the chat. Every open chat shows its timer, turning amber near the end and red when missed; urgent chats stay on top, and reports show how many promises were kept. The timers count your office hours only.	—	—	—	✓
Macros A saved reply that also does the usual jobs in one click: assign the chat, add tags, mark it urgent, move its ticket, then snooze or close it. Your team types / and the shortcut; the actions run when the reply is sent.	—	—	—	✓
Help centre and tickets
Help centre on its own address, searchable inside the chat Write answers once and publish them on your own help centre page. Visitors can also search them inside the chat window.	5 articles	Unlimited	Unlimited	Unlimited
Import articles from another tool Bring your existing help articles in from another help desk instead of copying them one by one.	—	—	✓	✓
Tickets the visitor can follow Turn a chat into a ticket. The visitor sees its progress (open, waiting, resolved) in the chat window.	✓	✓	✓	✓
Your own ticket states Name the steps your tickets go through, like “Pickup booked” or “Refund sent”. Each counts as open, waiting or resolved, and the visitor sees your name for it in the chat window and in ticket emails.	—	—	—	✓
Ratings after a chat When a chat is closed the visitor is asked to rate it, and the ratings show in your support reports.	—	✓	✓	✓
Support reports How many chats came in, how fast your team replied and how visitors rated it. With a CSV download.	—	✓	✓	✓
From us
Help by chat and email Our team helps you by chat and email on working days.	✓	✓	✓	✓
Onboarding call A call with our team to set Desk up with you: the chat, the help centre and your team.	—	—	—	✓
Priority support Your questions to our team are answered first.	—	—	—	✓

Questions

The things people ask first.

Do I need a WhatsApp number?

No. VartaAPI Desk is the chat on your own website and works on its own. If you also use VartaAPI for WhatsApp, both live in the same account, and you can show a WhatsApp button beside the chat.

Is Hello, the free plan, really free?

Yes, with no end date and no card. It is for 1 team member and 50 answered conversations a month, with 5 published help articles and “We run on VartaAPI Desk” under the chat window.

What counts as a conversation on Hello?

A website chat that someone on your team replies to, counted once a month. Chats nobody answered, chats only the bot answered and automatic messages do not count. When the month’s 50 are used, new chats still arrive and nothing is lost; you upgrade to reply to more, or the count starts again on the 1st.

How do I pay for a paid plan?

In the app: choose the plan, monthly or yearly, and how many team members, and pay once through Razorpay by card, UPI or net banking. GST at 18% is added, and you get a GST invoice. It does not renew by itself: we email you 7 days before it ends, and if you do not pay again the account moves to Hello, the free plan. Nothing is deleted.

Can I add team members or move up a plan later?

Yes, any time. Buying again starts a new period from that day, and whatever is left of what you already paid is taken off the price, so you never pay twice for the same days.

Will it answer with AI?

AI answers are coming. When they arrive they will cost ₹79 for each question the AI fully solves (not when it hands over to a person), only if you switch it on, with a monthly limit you set.

Which websites does it work on?

Any website where you can add two lines of code: plain HTML, Next.js, React, Wix, Webflow and the rest. WordPress has a plugin and Shopify has an app, so no code is needed there.

Can I see a help centre made with it?

Yes: our own help centre is made with VartaAPI Desk, and the chat in the corner of this page is VartaAPI Desk too.

Live chat and a help desk for your website.

Answers while they are still on the page.

Everything a support team needs on a website.

Live chat on every page

One inbox for the team

A help centre

Tickets they can follow

Replies by email

Office hours and ratings

Three ways to install, about five minutes each.

Paste two lines of code

Install the plugin

Connect the Shopify app

Free to start. Then per team member.

Hello

Echo

Relay

Beacon

What each plan includes.

The things people ask first.

Put a chat on your website today.