Meta now charges per message, not per conversation — and those charges never pass through us. See what that means 
VartaAPI
Log inStart free trial
Part of VartaAPI WhatsApp

Team inbox

A shared WhatsApp team inbox: one number, your whole team

Every WhatsApp conversation lands in one shared inbox. Assign chats, keep roles tight and never lose a customer in someone's personal phone.

Start free trialSee pricing

Assign conversations

Give a chat to the right agent and see at a glance what is unassigned.

Roles that fit

Owner, admin and agent — agents see the inbox and nothing they should not.

Rich replies

Receive photos, documents and voice notes, and answer without leaving the page.

Team inbox

Built for a team, not a single phone

Invite the people who answer customers, give them the right level of access, and keep the whole history in one place.

  • ✓Invite team members by link
  • ✓All / Mine / Unassigned filters
  • ✓Hand a chat back to the bot at any time
Team inbox
The VartaAPI team inbox: chat list, an open conversation and the customer's details

One WhatsApp number, many people answering

When customers write to one phone, the conversation lives on that phone. If the person leaves, goes on leave or drops it in the sea, the history goes with them. A shared WhatsApp inbox keeps every conversation in one place that the whole team can open from a browser, each person signed in with their own login.

Roles keep it tidy: owners and admins manage the account and the team, and agents see the inbox and nothing they should not. You can assign a chat to the right person and see at a glance what is unassigned.

Built around WhatsApp's 24-hour window

WhatsApp lets you reply freely for 24 hours after a customer's last message. After that only an approved template can reach them. The inbox shows that window on every chat, warns you before you write a reply that cannot be delivered, and lets you send a template instead.

Every message shows whether it was sent, delivered or read, and a failed message shows why.

Share the work fairly

Filter the inbox by all chats, your chats, unassigned or waiting for a reply. Turn on round-robin and new chats are shared among the people on duty, with an optional limit per person, and anyone can mark themselves away. Close a chat when it is done, or snooze it until later; a new message from the customer brings it back.

Save the answers you type every day as quick replies and insert one by typing a slash. A chatbot built in the flow builder can greet people first and hand over to a person when it should, and you can hand a chat back to the bot at any time. When a conversation turns into a sale, it becomes a lead in the pipeline.

Questions

Questions people ask before they start.

Can several people use the same WhatsApp number?
Yes. The number is connected to VartaAPI through the official WhatsApp Business API, and each team member signs in to VartaAPI with their own login and answers from that one number.
How are new chats assigned?
By hand, or automatically with round-robin: each new chat goes to the person with the fewest open chats who is not marked away, under a limit you can set.
What happens after the 24-hour window closes?
You can no longer send free-form text; WhatsApp only allows an approved template. VartaAPI shows the countdown and offers your templates when the window has closed.
Does it work on a phone?
The inbox works in any browser, including on a phone, with desktop and push alerts so a new message is not missed.
Can the chatbot and my team share the same conversations?
Yes. A flow can answer first and pass the chat to an agent, and an agent can switch the bot off for a chat or hand it back.
Which plans include the shared inbox?
The shared inbox is on every plan. Saved replies, welcome and away replies and closing idle chats come with Comet and above. The number of team members differs by plan; the pricing page shows each plan.

Ready to try it on your own number?

7-day free trial · No credit card required

Start free trialSee everything else