WhatsApp chatbot flow · All flows
Cash-on-delivery check: a WhatsApp chatbot for shops and e-commerce
Confirms COD orders before you ship, so fewer parcels come back. Try it on the phone below as your customer would, then use it in VartaAPI’s flow builder.
Shops & e-commerce · 9 steps
Try it
It starts when someone types “confirm” or “cod” anywhere in a message. Then it offers 3 choices: Yes, ship it, Change address, Cancel order. Tap them and type answers, as your customer would. Nothing is sent.
MessageButtonsAdd to pipelineQuestionHand to a person
Your businessBusiness account
Today
What it does, step by step
- Sends
Hi! You placed a cash-on-delivery order with us. 📦
- Shows buttons:
Shall we ship it?
- Yes, ship it
- Adds them to your sales pipeline at the stage “Confirmed”
- Sends
Great, it ships today. Please keep the cash ready on delivery. 🙌
- Change address
- Asks
Please send the full new address with pincode.
and saves the address they type - Sends
Thanks, we've updated it.
- Hands the chat to your team in the shared inbox, saying
We'll confirm the new address here shortly.
- Asks
- Cancel order
- Sends
No problem, we've cancelled it. Hope to see you again!
- Hands the chat to your team in the shared inbox, saying
A team member will close the order.
- Sends
- Yes, ship it
How to use it in VartaAPI
- Press Use this flow and start your 7-day free trial.
- When the account is made, the flow opens in the flow builder.
- Change the words to your own (your business name, prices, timings), then save it.
- Connect your WhatsApp number. Chats it hands over arrive in your shared inbox, and leads it adds appear in your pipeline.
Questions
Quick answers.
Is the cash-on-delivery check flow free to use?
Yes. Try it here as often as you like. In VartaAPI the flow builder and the ready-made flows are on every plan and in the 7-day free trial; how many flows you can keep depends on your plan.
Can I change it?
Yes, all of it. It opens in the flow builder as ordinary steps: change any message, button or menu item, the words that start it, or add steps such as tags, an approved template or a call to your own software.
Does the demo send anything?
No. The phone on this page only shows how the flow plays. Once you use it in VartaAPI with your own WhatsApp number, the messages go to your customers for real.
More flows for shops and e-commerce: Shop menu · Catalogue and enquiry · All 34 flows
Make it yours.
Start your 7-day free trial and this flow opens in the builder, ready to change.