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Live chat and a help centre for your website: what VartaAPI Desk does
Visitors to a website often want one answer before they buy. A chat button on the page lets them ask, and a help centre answers the questions you get most. VartaAPI Desk, from the same company as VartaAPI, gives a small team both, in one inbox, without needing a WhatsApp number.
Updated 11 October 2026 · Written from how VartaAPI works today, checked on 11 October 2026
What VartaAPI Desk includes
- A chat window on your website, with your logo and colours.
- A shared inbox where your team answers the chats.
- A help centre with articles your visitors can search before they ask.
- Tickets, so a visitor can follow a question by email.
- A WhatsApp button, if you want visitors to continue on WhatsApp.
How to put it on your website
Paste one line of code on your site, or install the WordPress plugin. Your team answers from the same inbox, in the browser or on a phone.
What it costs
There is a free plan for up to 2 people, with no card. Paid plans are priced per team member. See the VartaAPI Desk page for the current prices.
Where it fits with WhatsApp
Website chat reaches people who are on your site. WhatsApp reaches people on their phone, after they have given you permission. Many small businesses use both: VartaAPI for WhatsApp campaigns and the shared WhatsApp inbox, and Desk for the website.
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Questions
Quick answers.
Do I need a WhatsApp number to use VartaAPI Desk?
Is there a free plan?
Does it work on WordPress?
Is VartaAPI Desk the same as VartaAPI?
Read next: VartaAPI Desk · What is VartaAPI? · Pricing
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